Process Improvement Log
Implementation Plan:
process under improvement
Ref #
Action
Action by
Due Date
Status
Completed
1
Outlook reminders to task OP to
send reports to City of Fort Worth
Gretchen - Winston
Services
6-Jun-03
Task reminders set twice daily in Outlook - 10:00
am & 2:00 pm
5/7/2003
2
cc: Habitat employee on all releases
to City of Fort Worth
Gretchen - Winston
Services
6-Jun-03
Set up Distribution List at Winston - Ron Dent
(HFH) will be copied on all correspondence to the
City of Fort Worth. Ron will input task reminders
on day house passes final inspection, to prompt
him to contact Gretchen if he is not copied on an e-
mail to the city within 2 days of the home passing
final inspection.
5/20/2003
Back-up OP to do daily tasks if prim
ary OP is out of the office
Winston Services
6-Jun-03
Winston is in the process of hiring, will train new
person to act as Back-up, and keep process
flowing. Back-up person to use priomary OP's
computer - must respond to Outlook Daily
Reminders!
ongoing
Inspectors turn in report same day as
they complete inspection
Winston Services
6-Jun-03
This will not help cut cyle time, as they already
verbally call in their results
cancelled
3
Request applications for new service,
at time of Final Electric inspection -
inform Project Manager and amend
PM project tracking form.
Gage, John Kirpach
& Ron Dent - Habitat
for Humanity
3-Jun-03
Gage will inform all PM's to make this step at the
end of the process, instead of the beginning. Ron
and John will amend Project checklists.
5/20/2003
4
Create Excel control chart and train
HFH employee on how to input and
track results.
Annie
6-Jun-03
Control chart created 5/21/03. Scheduled to
trainHFH 05/23/03.
5
Monitor control charts for 4 months -
compare IMR charts, for
improvements
Annie
ongoing
Annie, in conjunction with designated people at
HFH, will monitor process until 10/03, then will
formally hand-off process.
ongoing
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