Customer
8
10
10
Rating 0-10
Process Step
Process Inputs
Total
(OP) posts to system
Insp. Office Personnel (
9
9
9
252
Rank
Definition
(OP) posts to system
Inspection Company
9
9
9
252
0
No correlatio
OP faxes/e-mails to City of Fort
Insp. Office Personnel (
9
9
9
252
1
Remotely aff
OP faxes/e-mails to City of Fort
Inspection Company
9
9
9
252
3
Moderate eff
City of Fort Worth Posts to syste
Inspection Company
9
9
9
252
9
Strong effec
City of Fort Worth Posts to syste
Fax Machine
9
9
9
252
City of Fort Worth Posts to syste
City of FW personnel
9
9
9
252
City of Fort Worth releases to T
City of FW personnel
9
9
9
252
TXU posts to system
TXU Electric personnel
9
9
9
252
TXU issues work order to Oncor
TXU Electric personnel
9
9
9
252
Oncor sets meter
Oncor Technician
9
9
9
252
(OP) posts to system
Computer
9
9
0
162
Rating of Importance to Customer >>
Permanent Electric Meter Set
Cause and Effect Matrix
C & E Matrix
D
M
A
I
C
