www.6sigma.us
Customer
6
8
10
8
Rating 0-10 (- to +)
Process Step
Process Inputs
Total
1
DATA ENTRY
RECONCILE ITEM & P/W
9
9
9
3
240
2
ASSIGN TAG
VERIFIED/LOGGED ITEM
1
9
9
3
192
3
FILE P/W
INCOMING VERIFIED P/W
3
1
9
9
188
4
ASSIGN TAG
UNTAGGED ITEM
1
9
9
1
176
5
DATA ENTRY
UNVERIFIED P/W
3
3
9
3
156
6
UNPACK
ORDER INFO - PACKING LIST
0
3
9
3
138
Ranking
Definition
7
STAGING
SUPPLIER INFO
0
1
9
3
122
0
NONE
8
STAGING
FIREARM TYPE
1
1
9
1
112
1
REMOTE
9
UNPACK
ITEM DESCRIPTION - VISUAL INSPECT
1
1
9
1
112
3
MODERATE
10
DATA ENTRY
OPEN ORDERS
9
1
0
3
86
9
HIGH
11
STAGING
FIREARM QUANTITY
1
1
3
3
68
12
UNPACK
COG
0
0
1
3
34
Totals
29
39
85
36
Rating of Importance to Customer >
FIREARMS RECEIVING PROCESS
Cause and Effect Matrix
MAIN
OUTPUTS
LEGEND:
RANKED
INPUTS
HIGHEST RANKED
OUTPUT
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