Creating a quality that comes from everyone in the organization no matter what level the employees work in.
Understanding the customer and their requirements are key to a business’s success.
Top management leads the drive to achieve quality for customers, by communicating the business vision and values to all employees
– Product/Service quality improvements. – Product/Service quality Improvements. – Production flow and process improvements. – Improvement in employee morale and quality consciousness. – Product/Service overall improvement. – Improvement in marketplace acceptance.
– Decreasing operating costs. – Decreasing operating losses. – Decreasing field service costs.