RCA is used to identify the real cause(s) of a process not performing to set standards.

General Principles

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Keep cost in mind when determining a fix to a problem.

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Steps when using Root Cause Analysis

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RCA is used to identify the real cause(s) of a process not performing to set standards.

Root Cause Analysis (RCA)

General Principles

Make the aim of Root Cause Analysis.

Use Root Cause Analysis in a systematic way.

Remember a problem can have more than one root cause.

Keep cost in mind when determining a fix to a problem.

Keep in mind a fix needs to be sustained.

Understand that RCA can cause a change to culture.

General Principles

Steps when using Root Cause Analysis

Define the problem

Find causes

Find Root Cause

Find solutions

Take Action

Access solution effectiveness