A process map is a representation that illustrates graphical sequences of activities within a business process.

What is  Process Mapping?

There are 3 types of Process Maps

Flow Chart / Block Diagram

Cross-Functional Map / Swim Lane

Cross Resource Map

Levels of  Process Mapping

Automation Opportunities

Material Handling

Duplication

Redundancy

Decisions

Delays

Rework Loops

Non-value Added Steps vs Value-Added Steps

How to make a Process Map?

Define Goals

Identify Process's Steps

Document the Process

Feedbacks and Testing

Launch & Monitor