Lean Six Sigma Training Certification
Customer satisfaction is every business’s end goal. Companies must keep customers happy to generate more revenue and build a valuable long-term brand. Lean waste reduction is one of the best strategies for improving customer satisfaction, as it enables you to cut down unnecessary processes, boost turnaround time, and deliver products at optimal prices. In this […]
Customer Lifetime Value (CLV) is a vital metric every business owner should consider. It helps businesses understand how to attract and retain customers and set cost-effective marketing budgets. This article will examine CLV, its importance, and how to calculate it. What is Customer Lifetime Value (CLV)? CLV is the total revenue or profit your business […]
Customer feedback is a vital consideration for every business. As a business owner, you need concrete feedback from clients to help you evaluate their satisfaction. You can infer how to adjust your processes to serve customers better with the feedback. Honest feedback doesn’t come from thin air. You must ask clients for their opinions and […]
Lean Six Sigma in the airline industry could be one of the most in-demand business methodologies in a struggling and beleaguered sector. Even before the pandemic, airlines were not the optimal environment for positive customer experiences. The impacts of the pandemic worsened a toxic customer environment. But, even with these challenges, the industry is rising […]
Every business needs constant evaluation to stay on top of their game. As a businessperson, you must pay attention to certain metrics and ensure they’re always at a desired level. Otherwise, you might easily fall behind the competition and lose sales. This article will walk you through some key customer metrics you should continually monitor. […]
IKEA is a privately owned global company, but like any other global company, there was the issue of dissatisfied customers with the delivery of products, specifically late delivery and merchandise arriving damaged. IKEA decided to use the Six Sigma DMAIC approach, which stands for Define, Measure, Analyze, Improve, and Control. This would give Ikea the […]
Those who aren’t familiar with Six Sigma may not know about the Voice of Customer (VOC) tool and its importance. They feel that if you give a customer too much, that it might cost your business too much money and furthermore it would be a waste. This could not be further from the truth! Listening […]
Six Sigma methodologies focus on improving processes by reducing waste and defects. So in the world of Six Sigma, is multitasking considered bad? Well it depends. If the computer you are using has a program that is able to execute a few jobs at once, then the answer is no. The reason for this is […]
As the holidays are edging their way towards us, a little help would be appreciated, so think Lean Six Sigma! If you have a retail business, you understand that the more help a customer receives, the happier they will be. While this definitely applies to customer service, we’re specifically referring to the physical layout of […]
The difference is obvious when it comes to companies that implement Six Sigma and Lean methodologies and tools. As a member of the public (or better still, as a customer who uses their products or services) one would first notice the company’s excellent product or service. If something were to go wrong (which is rare, […]
You’ve heard recent headlines in the news about certain airlines overbooking and treating their customers harshly when a customer wouldn’t give up their seat when asked. This is the antithesis of Six Sigma core values, and it is no wonder that the airline industry has suffered many blows. One company that has held the number […]
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