Articles

Keeping a close watch on what’s happening within business processes, aka process monitoring, has become really important for making smart decisions.

Process monitoring involves regularly tracking, analyzing, and reporting on how everything flows from step to step to make sure it’s working as planned. This helps comply with rules and achieve goals.

Using advanced monitoring tools gives companies real-time visibility. They can catch issues early before they become big problems. This allows timely fixes and adjustments.

Besides optimizing how efficiently things run, monitoring provides useful data for planning. It reveals where to focus efforts to streamline workflows and better use resources.

Ultimately, this improves the customer experience and gives businesses competitive edges.

The insights gained uncover areas for improvement. Whether addressing bottlenecks, cutting downtime or reorganizing, process monitoring empowers organized optimization for performance boosts across the board.

Taking a close look at what’s happening keeps operations finely tuned.

Key Highlights

• Process monitoring means regularly checking in on how your business workflows are doing.
• It helps make sure everything runs smoothly, follows the rules, and can always get better.
• This approach gives companies a real-time view of what’s happening as processes happen. It allows early detection of issues like lagging parts, deviations from plans, and spots that need tweaking.
• Specific tools and methods help oversee important metrics, generate reports and alerts, and show process data visually.
• Staying on top of things in this way leads to benefits like increased efficiency, informed decisions, happier customers, and a competitive edge.
• Setting up effective monitoring takes planning. You have to identify goals, choose helpful tools and techniques, and put governance around them.
• Some key things are figuring out what exactly will get tracked, using the right monitoring technology, and having systems of accountability.
• Consistent oversight of business processes via monitoring streamlines workflow improvement efforts and keeps operations running smoothly.

What is Process Monitoring?

Process monitoring is all about constantly checking in on how your company’s workflows are functioning. It involves gathering data on performance, spotting issues or lagging parts, and making tweaks to optimize processes.

The Need

Processes can slowly become less efficient over time due to changing business conditions, customer wants rules, or other factors.

Without keeping an eye on them, these issues could fly under the radar, leading to wasted time, delays, and unsatisfied customers.

It provides visibility so you know what’s going on.

You can see if processes are meeting goals and standards, and then use data to make good choices for improvements.

Importance

It’s a core part of business process management and helps achieve goals for operational excellence.

All sorts of workflows can be monitored – like customer service ones, internal accounting or planning processes, and cross-departmental supply chain management.

Scope

What you focus on monitoring depends on priorities and the specific processes.

Generally, it plays a key role in keeping processes aligned with company targets, meeting customer expectations, and adapting to an ever-changing business landscape.

Process monitoring is important for staying competitive by consistently optimizing operations.

Types of Process Monitoring

There are several different types of process monitoring that organizations can implement depending on their specific needs and goals. The main types include:

Real-Time Process Monitoring

This involves continuously tracking processes as they are happening in real-time. These real-time tools collect data from various sources like enterprise systems, applications, and sensors.

This data is then analyzed to identify any issues, bottlenecks, or deviations from expected process performance. Real-time monitoring allows organizations to detect and resolve problems quickly before they escalate.

Business Activity Monitoring (BAM)

BAM focuses on monitoring business activities and key performance indicators (KPIs) related to important business processes.

It provides visibility into the execution of operational processes like order management, claims processing, and supply chain operations.

BAM tools gather data from multiple application systems and present it in dashboards and reports.

Workflow Monitoring  

This type tracks the flow of work between different steps, systems, and people involved in a business process.

Workflow monitoring helps identify bottlenecks, inefficiencies, and areas for improvement in processes that involve human tasks and handoffs.

Compliance Monitoring

For processes that are subject to regulatory requirements or internal policies, compliance monitoring ensures adherence to rules, controls, and standards.

It tracks process data against defined compliance metrics and can trigger alerts when violations occur.

The implemented type depends on factors like the complexity of processes, the number of process participants, regulatory requirements, and the organization’s improvement goals.

Many use a combination of different monitoring approaches.

Process Monitoring Techniques and Best Practices

There are several key techniques and best practices that organizations should follow for effective process monitoring:

Business Activity Monitoring

Business activity monitoring (BAM) involves real-time monitoring and analysis of business processes and activities.

BAM tools provide visibility into executing processes, enabling organizations to track key performance indicators (KPIs), identify bottlenecks or issues, and take corrective action.

Implementing robust BAM is crucial.

Process Mining

Process mining techniques analyze event log data from information systems to discover, monitor, and improve business processes.

By extracting knowledge from log data, process mining helps uncover process deviations, inefficiencies, compliance violations, and opportunities for optimization.

Real-Time Monitoring

Enabling real-time process monitoring allows organizations to detect and resolve issues as they occur rather than after the fact.

This combined with automated alerts ensures process owners are notified of problems or SLA breaches immediately.

Comprehensive Monitoring Dashboards

Dashboards provide at-a-glance visibility into the performance and health of business processes.

Effective monitoring dashboards consolidate key metrics, KPIs, and analytics from disparate sources onto a single pane for easier tracking.

Automated Process Discovery with Process Monitoring

As processes continuously evolve, automated process discovery techniques help capture up-to-date process models from system logs. This facilitates more accurate monitoring of the current state.

Monitoring Strategy Alignment

The strategy, metrics, and tools used should align with broader business objectives and priorities.

Monitoring KPIs need to be tied to strategic goals for them to provide meaningful insights.

Closed-Loop Process Improvement

Monitoring data should feed into a closed-loop process improvement cycle. Issues and optimization opportunities identified through monitoring should trigger redesign or re-engineering initiatives.

By following monitoring best practices like these, organizations can gain transparency into their processes, enforce compliance, drive operational efficiencies, and improve business performance.

Process Monitoring Tools and Software

There are various tools and software solutions available in the market.

These tools help organizations track and analyze their business processes in real-time, identify bottlenecks, and optimize performance. Some popular process monitoring tools include:

Business Process Management (BPM) Suites: BPM suites like Appian, Pegasystems, and IBM Business Process Manager offer comprehensive capabilities.

They provide dashboards, reports, alerts, and analytics to track process performance metrics like cycle times, bottlenecks, and SLA compliance.

Business Activity Monitoring (BAM) Tools: Dedicated BAM tools like Software AG’s ARIS Process Performance Manager and Oracle Business Activity Monitoring focus specifically on real-time process monitoring.

They capture process events, correlate them, and provide visualizations for monitoring process KPIs.

Process Mining Tools: Tools like Celonis, QPR ProcessAnalyzer, and Signavio Process Intelligence extract process data from IT systems to reconstruct as-is process flows.

This enables process discovery, conformance checking against specifications, and bottleneck analysis.

IT Operations Monitoring: Solutions like Splunk, Datadog, and Dynatrace monitor IT infrastructure performance which impacts business processes. They track system metrics, logs, and events for troubleshooting process delays.

Many process monitoring software provides integration with other enterprise systems like ERP, CRM, and RPA for unified process visibility across the organization.

The right tool is chosen based on factors like process complexity, monitoring requirements, and the existing technology landscape. Robust process monitoring tools enable data-driven optimization and governance.

Implementing Process Monitoring

Successfully implementing process monitoring requires a structured approach and careful planning. Here are some key steps to follow:

Define Monitoring Goals and Scope

Before the actual implementation, it’s crucial to clearly define your goals and the scope of processes you want to monitor.

This could include improving efficiency, reducing costs, ensuring compliance, or identifying bottlenecks. Determine which business processes are critical and should be prioritized for monitoring.

Establish a Process Monitoring Framework

Develop a framework that outlines the policies, standards, and guidelines for process monitoring activities.

This framework should cover aspects such as data collection, analysis techniques, reporting mechanisms, and roles and responsibilities.

Select Process Monitoring Tools and Technologies

Choose the right tools and technologies that align with your requirements and existing systems.

Business process monitoring software, workflow monitoring tools, and process mining solutions are popular options. Consider factors such as integration capabilities, scalability, and user-friendliness.

Define Process Monitoring Metrics and KPIs

Identify the key performance indicators (KPIs) and metrics that will be used to measure and track process performance.

These could include cycle times, bottlenecks, resource utilization, and compliance levels. Ensure that the metrics are aligned with your monitoring goals and provide actionable insights.

Set up Data Collection and Integration

Establish mechanisms for collecting and integrating data from various sources, such as enterprise systems, applications, and databases.

This may involve configuring data connectors, and APIs, or implementing data extraction processes. Ensure data quality and consistency.

Configure Monitoring Dashboards and Reporting

Set up dashboards and reporting capabilities to visualize process performance data in real-time.

Dashboards should provide a comprehensive view of process health, bottlenecks, and deviations from expected behavior. Configure alerts and notifications for critical events or process deviations.

Train and Engage Stakeholders

Provide training and education to stakeholders, including owners, analysts, and end-users, on the process monitoring system and its capabilities.

Encourage stakeholder engagement and feedback to ensure the monitoring system meets their needs and supports continuous improvement.

Establish Governance and Continuous Improvement

Implement governance mechanisms to ensure the effective management and oversight of process monitoring activities.

Regularly review and refine monitoring practices, metrics, and tools based on feedback and changing business requirements. Foster a culture of continuous improvement and data-driven decision-making.

By following these steps and best practices, organizations can successfully implement process monitoring and gain valuable insights into their business processes, enabling them to optimize performance, reduce risks, and drive operational excellence.

Benefits of Process Monitoring

Process monitoring offers numerous benefits that can significantly improve business operations and performance. Some key benefits include:

Increased Efficiency and Productivity: By monitoring processes in real-time, businesses can identify bottlenecks, inefficiencies, and areas for improvement.

This allows them to streamline processes, eliminate waste, and optimize resource utilization, leading to increased efficiency and productivity.

Improved Compliance and Governance: It helps organizations ensure that their processes are compliant with industry regulations, internal policies, and governance frameworks.

It provides visibility into process execution, enabling organizations to identify and address any deviations or non-compliant activities.

Enhanced Customer Satisfaction: By monitoring customer-facing processes, businesses can identify and address issues promptly, leading to improved customer experiences and increased satisfaction levels.

Better Decision-Making: It generates valuable data and insights that can inform strategic decision-making.

By analyzing process performance metrics and KPIs, organizations can make data-driven decisions to optimize their processes and operations.

Challenges of Process Monitoring

While process monitoring offers significant benefits, it also presents several challenges that organizations must address:

Data Quality and Integration: Effective process monitoring relies on accurate and consistent data from various sources.

Ensuring data quality and integrating data from multiple systems can be a complex and challenging task.

Change Management: Implementing it may require changes to existing processes, systems, and organizational culture.

Effective change management strategies are crucial to ensure smooth adoption and minimize disruptions.

Privacy and Security Concerns: Process monitoring may involve collecting and analyzing sensitive data, and raising privacy and security concerns.

Organizations must implement robust data protection measures and comply with relevant regulations.

Resource Requirements: Implementing and maintaining these systems can be resource-intensive, requiring specialized tools, skilled personnel, and ongoing maintenance and support.

User Adoption: Gaining user acceptance and adoption of process monitoring tools and practices can be a challenge, particularly in organizations with deeply ingrained processes and resistance to change.

By understanding and addressing these challenges, organizations can maximize the benefits of process monitoring and ensure its successful implementation and sustained effectiveness.

Future of Process Monitoring

The field of process monitoring is rapidly evolving along with advancements in technology. Several key trends are shaping the future of how businesses monitor their processes:

Process Mining and AI/ML

Process mining techniques that leverage artificial intelligence (AI) and machine learning (ML) capabilities are becoming mainstream.

These allow organizations to automatically discover processes from event log data, analyze process conformance, and identify bottlenecks or inefficiencies.

AI/ML models can detect anomalies, predict issues, and prescribe optimizations in real-time.

Hyper-Automation 

The next phase involves hyper-automation – using technologies like robotic process automation (RPA), intelligent business process management (iBPM), and AI to automate monitoring and remediation actions end-to-end.

This reduces manual effort and enables true continuous process optimization.

Internet of Things (IoT) Integration

For manufacturing and industrial processes, IoT sensor data is being integrated into these systems.

This allows for remote monitoring of equipment, predicting failures, and optimizing asset performance in real time.

Cloud and Managed Services

Process monitoring software and tools are shifting to cloud-based delivery models, accessed as managed services.

This lowers the barriers to adoption and reduces overhead in maintaining the monitoring infrastructure.

Low-Code/No-Code

Low-code and no-code platforms are simplifying how these solutions are built and configured by business users without extensive technical skills.

Advanced Analytics and Data Visualization with Process Monitoring

New capabilities in advanced analytics, big data processing, and data visualization are enhancing how process data is analyzed and insights are presented through interactive dashboards.

The future of process monitoring involves tighter integration of digital technologies to enable intelligent, predictive, and autonomous optimization across the enterprise.

Effective process monitoring strategies will be key to driving operational excellence and maintaining competitive advantages.