What is COPQ (Cost of Poor Quality
COPQ:
Costs of defective products or services, exposing process flaws & quality issues.
4 categories of costs :
Prevention costs
Appraisal costs
Internal failure costs
External failure costs
Why measure Cost of Poor Quality?
Quality costs crucial for profitability, efficiency, and satisfaction. Tracking enables improvements.
Impact of COPQ on profits
Poor quality costs drain profits, impacting bottom line. Measure to reduce, improve margins.
Analyzing poor quality costs drives strategic quality actions.
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