Understanding Process Variation

Special causes disrupt stability.

Addressing them is crucial for performance.

Identifying Special Cause Variation

Control charts & SPC help detect them.

Unpredictable fluctuations indicate special causes.

Implications of Special Cause Variation

Addressing them improves stability & satisfaction.

Unstable processes impact quality and finances.

Enhancing Competitiveness

Quality perception affects market position.

Stable process boost competitiveness.

Customer Satisfaction & Stability

Stability ensures consistent quality.

Unstable processes lead to dissatisfaction.

Strategies for Management

Continual improvement sustains stability.

Corrective actions are essentials.